Reviewing Capgemini’s “World Quality Report 2022-23”

It’s that time of year again and I’ve gone through the pain of reviewing the latest edition of Capgemini’s annual World Quality Report (to cover 2022/23) so you don’t have to. I reviewed both the 2018/19 and 2020/21 editions of their report in some depth in previous blog posts and I’ll take the same approach to this year’s […]